CRYPTO FAQ

Gain actionable crypto insights and accelerate growth with our AI-driven analytics.
Make data-informed decisions to deliver outstanding results.

Is it secure? How are my funds protected? faq-icon

Your security comes first. Rico Gainetra uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with stringent financial regulations in España and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all! Rico Gainetra is built with beginners in mind:
  • Step-by-step guides backed by 24/7 support
  • Risk-free demo to practice using virtual funds
  • Automated tools that handle the heavy lifting for you
  • Begin with as little as $5 and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Card withdrawals are usually processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Actual processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges—you always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Rico Gainetra is available in most countries worldwide (98+ and counting). Select your country during registration to confirm availability and view local payment options. We comply with all relevant local regulations to keep your trading safe and legal.

How should I decide where to invest? Do you offer recommendations? faq-icon

We make crypto investing simple for beginners. Rico Gainetra offers:
  • 1. AI-powered recommendations - Receive personalized coin suggestions tailored to your risk level
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy/sell alerts for leading cryptocurrencies
  • Additionally, our interactive tutorial helps you learn as you invest!

Where can I find support if I encounter technical issues? faq-icon

Support is available 24/7 via live chat and email at support@rico-gainetra.com. For urgent requests, average response time is under 15 minutes.

Is cryptocurrency legal? Do you adhere to financial regulations in my country? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Rico Gainetra operates in full compliance with applicable local regulations. Here's what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, the FCA, and CySEC)
  • Independent firms conduct regular audits
  • 2. Country-Specific Rules
  • Automatic geo-compliance: Our platform adapts to your country’s regulations
  • KYC verification required where legally mandated
  • 3. Your Funds Are Safeguarded
  • Bank-level security (just like your online banking)
  • 95% of assets kept in offline cold storage
  • Visit our Compliance page to see your country's status, or contact support for details.

Which payment methods do you support? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT - 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT — 0% fee)
  • QR code scanning for mobile wallets
  • Deposits clear in under 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we help?